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Privacy statement (EU)

This privacy statement was last updated on March 29, 2020 and applies to citizens of the European Economic Area.

In this privacy statement, we explain what we do with the data we obtain about you via https://coachist.io. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:

  • we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
  • we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
  • we first request your explicit consent to process your personal data in cases requiring your consent;
  • we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
  • we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose, data and retention period

1.1 We use your data for the following purpose:

Contact - Through phone, mail, email and/or webforms

For this purpose we use the following data:

  • Name, Address and City
  • Email address
  • Birth date
  • IP Address
  • Location
  • Visitor behavior
  • Photos
  • Social media accounts
  • Telephone number

The basis on which we may process these data is:

Performance of an agreement

Retention period

We retain this data until the service is terminated.

1.2 We use your data for the following purpose:

Payments

For this purpose we use the following data:

  • Name, Address and City
  • Email address
  • Financial data
  • IP Address
  • Location
  • Visitor behavior

The basis on which we may process these data is:

Performance of an agreement

Retention period

We retain this data until the service is terminated.

1.3 We use your data for the following purpose:

Registering an account

For this purpose we use the following data:

  • Name, Address and City
  • Email address
  • Birth date
  • Username, passwords and other account specific data
  • IP Address
  • Location
  • Visitor behavior
  • Social media accounts
  • Telephone number

The basis on which we may process these data is:

Performance of an agreement

Retention period

We retain this data until the service is terminated.

1.4 We use your data for the following purpose:

Newsletters

For this purpose we use the following data:

  • Name, Address and City
  • Email address
  • Social media accounts
  • Telephone number

The basis on which we may process these data is:

Consent obtained

Retention period

We retain this data until the service is terminated.

1.5 We use your data for the following purpose:

To support services or products that a customer wants to buy or has purchased

For this purpose we use the following data:

  • Name, Address and City
  • Email address
  • Financial data
  • Username, passwords and other account specific data
  • Social media accounts
  • Telephone number

The basis on which we may process these data is:

Performance of an agreement

Retention period

We retain this data until the service is terminated.

1.6 We use your data for the following purpose:

To be able to comply with legal obligations

For this purpose we use the following data:

  • Name, Address and City
  • Email address
  • Financial data
  • IP Address
  • Location

The basis on which we may process these data is:

Legal obligation

Retention period

We retain this data until the service is terminated.

1.7 We use your data for the following purpose:

Compiling and analyzing statistics for website improvement.

For this purpose we use the following data:

  • IP Address
  • Location
  • Visitor behavior

The basis on which we may process these data is:

Consent obtained

Retention period

We retain this data until the service is terminated.

1.8 We use your data for the following purpose:

To be able to offer personalized products and services.

For this purpose we use the following data:

  • Name, Address and City
  • Email address
  • Financial data
  • Username, passwords and other account specific data
  • IP Address
  • Location
  • Social media accounts
  • Telephone number

The basis on which we may process these data is:

Performance of an agreement

Retention period

We retain this data until the service is terminated.

2. Sharing with other parties

We only share this data with processors and with other third parties for which the data subjects consent must be obtained. It concerns the following party or parties:

Processors

Name: Companies as listed in the Privacy Policy
Country: International
Purpose: For proper functioning and provision of quality services

Third parties

Name: Coachist Members - Coaches and Mentors
Country: International
Purpose: Provision of Coaching and Mentoring Sessions
Data: Personal Data as Data Controllers

3. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Statement

We have concluded a data processing agreement with Google.

Google may not use the data for any other Google services.

4. Security

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorised access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

The security measures we use consist of:

  • Username and Password
  • DNSSEC
  • TLS / SSL
  • DKIM, SPF en DMARC
  • Physical security measures of systems which contain personal data.
  • Security software

5. Third party websites

This privacy statement does not apply to third party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.

6. Amendments to this privacy statement

We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.

7. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:

  • You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
  • Right of access: You have the right to access your personal data that is known to us.
  • Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
  • If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
  • Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
  • Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.

8. Submitting a complaint

If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Data Protection Authority.

9. Data Protection Officer

Our Data Protection Officer has been registered with the data protection authority in an EU Member State. If you have any questions or requests with respect to this privacy statement or for the Data Protection Officer, you may contact Andy Vulcanescu, via info@coachist.io or by telephone on +35799013860.

10. Contact details

Coachist Inc
48 Acropoleos Ave
3rd Floor
Nicosia
2012
Cyprus
Website: https://coachist.io
Email: info@coachist.io
Phone number: +35799013860

Annex

WooCommerce

We use WooCommerce to collect necessary information about you during the checkout process.

What we collect and store

While you visit our site, we’ll track and use cookies to:
  • Products you’ve viewed: we’ll use this to keep track of cart contents while you’re browsing our site
  • Shipping address: we’ll ask you to enter this so we can issue an invoice and for accounting purposes. This information will not be shared with any members.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, some of which is optional account information. We’ll use this information for purposes, such as, to:
  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Keep track of your funds with our company
  • Comply with any legal obligations we have, such as calculating taxes
  • Contact you for important or critical matters, such as in the case of a data breach
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders. We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for the minimum amount of time necessary for tax and accounting purposes. This includes your name, email address and billing and shipping addresses. We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Only staff, and not the coaches or mentors, have access to the information you provide us. In order to confirm account funds, we store:
  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.
Our staff has access to this information only to help fulfill orders, process refunds and support you.

What we share with others

We do not share personal data about you with coaches or mentors, unless you have expressly consented for us to do so. In the case that you have asked us to help connect you with a mentor or coach, with your consent we can discuss your needs with the coaches or mentors on your behalf, only using the information as is necessary. The coaches and mentors are entirely liable for the personal data and privacy of the information that they process with the clients.

Payments

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. Please see the PayPal Privacy Policy for more details.

MailChimp for WooCommerce

When shopping, we keep a record of your email and the cart contents for up to 30 days on our server. This record is kept to repopulate the contents of your cart if you switch devices or needed to come back another day. Read our privacy policy here.

Privacy Policy Coachist 2020 ©
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